OUR SERVICES
Workers Compensation Claims Coordination
Workers’ compensation systems are complex environments involving multiple stakeholders, each with different objectives and responsibilities. Active involvement by the employer throughout the claims process is vital to ensure claims are managed strategically while avoiding excessive costs.
At Propel, we support employers and insurance brokers with expert claim coordination services. Our collaborative approach to working with insurers and other key parties in the system fosters positive recovery and return to work results, whilst minimizing claim and premium costs.
We offer end-to-end claims coordination services across several jurisdictions, including:
claims history analyses
end to end strategic claims management - lodgement to finalisation
weekly compensation calculations and payroll instruction
reserve audits
recovery considerations
third party provider management
reporting to insurance brokers - risk and policy management
confidential, customised data reporting
Insurance Policy & Premium Management
Navigating the complexities of workers compensation insurance demands expertise and attention to detail. Without appropriately structured insurance, businesses further risk facing inflated insurance premiums which can significantly impact their bottom line.
Our comprehensive policy and premium management services are designed to alleviate these concerns, saving you money while assisting you to comply with your insurance obligations.
We can support you with national policy placement and renewal services, industry classification (WIC) reviews, historical premium audits, wage audit preparation, premium forecasting, negotiation with insurers and more. If you're looking for comprehensive support to minimise your insurance costs and gain peace of mind, reach out to learn more about our tailored solutions.
Workplace Policy and Procedure Development
Clear and effective injury management policies are essential for a proactive workplace, and enable employers to:
comply with law
streamline the workplace response to injuries
foster a positive workplace culture
promote the health benefits of work
demonstrate a strong commitment to supporting employees in the event of an injury
Ultimately leading to better return to work outcomes.
We help employers prepare for managing injuries before they occur, by developing comprehensive systems which address the complete injury, return to work and claim lifecycle, and support you in implementing these in the workplace.
Injury Management Consulting
Employers will benefit greatly from the support of an injury management coordinator following an injury, but often this doesn’t warrant employing a full-time coordinator. When you partner with Propel Workplace Injury Solutions, we customise injury management solutions so you can access support immediately when you need it, without paying for it when you don’t.
Whether you need on-call advice and support, ongoing advisory to develop your team’s capabilities, or a dedicated injury management coordinator on an as-needed basis, we’re here to help.
Return to Work Coordination
Facilitating a worker’s soonest possible return to work following an injury, is of vital importance to their long-term recovery and return to work, and can significantly reduce financial and operational implications for employers.
Through a strong body of research we know that work, in general, is good for health and wellbeing, thus promoting recovery. Furthermore, it’s been shown that the longer someone is off work, the less likely they become to ever return¹, specifically:
If a person is off work for:
20 days the chance of ever getting back to work is 70%;
45 days the chance of ever getting back to work is 50%; and
70 days the chance of ever getting back to work is 35%.
But coordinating your worker’s return to work following an injury or illness can be a tricky process to navigate.
At Propel, we assist organisations to design and facilitate effective return to work programs, or manage this process on their behalf in collaboration with key stakeholders.
We promote a person-centered and evidence-based approach to return-to-work coordination, aligned to ever-evolving industry best practice, in order to support positive employee relations while minimising disruption to your business.
¹ Australian Faculty of Occupational and Environmental Medicine. Consensus statement: Realising the health benefits of work.
Solutions for Insurance Brokers
Propel works closely with insurance brokers to evaluate, manage and enhance workers compensation insurance portfolios. We provide tailored solutions and strategies to improve claims experiences and optimise insurance programs, both in the short and long term.
Our shared objective is to improve our clients' risk and keep insurance premiums manageable. Whether you require:
assistance to improve a client's poor-performing claims experience;
a comprehensive white-labeled or external workers compensation support program for your book; or
ad hoc claims support and advice,
Propel offers customised solutions to support your business and enhance your service offering.